REFUND POLICY

We want you to love your purchase from Macazutti LLC. If something is not quite right, we are happy to help with a return or exchange.

You have a maximum of 28 days to return your order:

• Step 1: Register your return within 14 days of receiving your order.
• Step 2: Once registered, you have a further 14 days to return your item and ensure it is delivered back to us.

How to Start a Return

Visit our returns portal to register your return. If you need help at any stage, our team is available at support@macazutti.com.

Shipping Your Return (US Domestic)

Returning your item is simple. Follow these steps:

• Log your return online using our returns portal.
• Select the item(s) you would like to return and tell us the reason for the return.
• Choose your preferred resolution — we offer the following flexible options:

• Refund to original payment method
• Store credit
• Gift card
• Exchange for a different size or item

• Pay the return label fee to generate your return label.
• Pack your item securely and drop it off at your nearest carrier location.

You can track the progress of your return via the returns portal. We aim to process your return as quickly as possible and will keep you informed at every stage. For further support, contact us at support@macazutti.com.

Returns Procedure — International Orders

You have 14 days to notify us of a return from the attempted delivery date, or from the date the parcel becomes available for collection at a pickup point. You can submit a return via our returns portal.

You have a further maximum of 14 days from notifying us to ensure the package arrives back at our warehouse. For international shipments, you are responsible for ensuring the return arrives within this window.

Guidelines:

• We advise the package is sent tracked and signed for via a reliable courier
• The parcel must be shipped within the 14-day window
• A refund will be processed upon arrival at our facility

Return Conditions

To ensure your return is processed smoothly, please send items back in their original condition:

• New and unused
• Tags still attached
• In original packaging
• With proof of purchase

Helpful Note About Delivery

Our 14-day return period begins from the first delivery attempt to your address. If you redirect your parcel or collect it late from a pickup point, the return window still begins from that first attempt — please collect your parcel as soon as possible.

Reprocessing & Care Fees

We ask that items are returned neatly and carefully, just as you received them. If extra care is needed to restore an item to a sellable condition (e.g. steaming, ironing, cleaning, repackaging), a reprocessing fee may be deducted from your refund. Items returned in a used or damaged condition may be sent back to you if they cannot be restored.

Exchanges

Want a different size or style? No problem. The quickest way to exchange is to return your item via our returns portal and place a new order for the item you would prefer. Alternatively, you can request an exchange when you submit your return.

Refunds

Once your return arrives, we will inspect it and process your refund within up to 14 working days. Refunds are issued to your original payment method. Your bank may take additional time to show the funds.

Late Returns

If we receive your return after the 14-day return window without prior approval, we may not be able to accept it. If you are concerned about timing, please email us before sending — we are happy to help where we can.

Customers who do not return their item within the 28-day window and are therefore no longer eligible for a refund may contact Customer Service and may still be able to return the item for store credit. Store credit issued in this case will be limited to the current online value of the item at the time of return, not the original amount paid.

Damaged or Faulty Items

We sincerely apologize if something arrives damaged or not as expected. Please contact us immediately with photos so we can resolve the issue as quickly as possible.

Non-Returnable Items

We cannot accept returns for personalised items, beauty or hygiene products, perishable goods, hazardous materials, flammable items, final sale or clearance items, or gift cards.